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Support server

The place to go is the Criminal support server. Post in the help channel with:
  1. The exact command you ran, options included.
  2. What you expected, and what happened instead.
  3. The bot’s reply · screenshot or copied text.
  4. /info output, plus /automod status if the report involves filters.
  5. Whether the command appears in /help at all.
That covers almost every report.

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Reporting a bug

If it’s reproducible, say so in the support server and include the same five points. A short screen recording of a broken panel is worth more than a paragraph. Never post your bot token, account credentials or server exports anywhere public. Criminal never asks for them.

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Feature requests

Describe the problem instead of the solution: “AutoMod can’t tell attachments from links” is more actionable than “add an attachment filter”. If your server has a suggestions channel, /suggest is the intended path · the bot’s own suggestions module exists for exactly this workflow.

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Security

Found a way to bypass permissions, reach another server’s data or inject content into a message? Send it privately to a member of the Criminal team rather than posting it in a public channel. You’ll get a response, and a fix is prioritised.

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Before you ask

Most first-run problems are already covered in Troubleshooting:
  • A command says “no permission” → hierarchy or missing permission
  • Mute, jail or AutoMod does nothing → the module hasn’t been set up or is off
  • A feature went quiet → its channel or role was removed
  • Feeds are late → platform rate limits, not a bug