> ## Documentation Index
> Fetch the complete documentation index at: https://docs.criminal.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Where to get help with Criminal and how to report a problem.

## Support server

The place to go is the [Criminal support server](https://discord.gg/wrWcq4Gb46). Post in the help
channel with:

1. The exact command you ran, options included.
2. What you expected, and what happened instead.
3. The bot's reply · screenshot or copied text.
4. `/info` output, plus `/automod status` if the report involves filters.
5. Whether the command appears in `/help` at all.

That covers almost every report.

## Reporting a bug

If it's reproducible, say so in the support server and include the same five points. A short screen
recording of a broken panel is worth more than a paragraph.

Never post your bot token, account credentials or server exports anywhere public. Criminal never asks
for them.

## Feature requests

Describe the problem instead of the solution: "AutoMod can't tell attachments from links" is more
actionable than "add an attachment filter".

If your server has a suggestions channel, `/suggest` is the intended path · the bot's own
[suggestions module](https://docs.criminal.work/features/engagement/suggestions.md) exists for exactly this workflow.

## Security

Found a way to bypass permissions, reach another server's data or inject content into a message? Send
it privately to a member of the Criminal team rather than posting it in a public channel. You'll get a
response, and a fix is prioritised.

## Before you ask

Most first-run problems are already covered in [Troubleshooting](https://docs.criminal.work/resources/troubleshooting.md):

* A command says "no permission" → hierarchy or missing permission
* Mute, jail or AutoMod does nothing → the module hasn't been set up or is off
* A feature went quiet → its channel or role was removed
* Feeds are late → platform rate limits, not a bug


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